| From: Stephanie C, UK |
| Date of Stay: April, 2007 |
| My partner and i stayed at hotel for 10 days.
I could not fault it.
The room was lovely and clean through out the holiday.
There were plenty of activities during day and night,scuberdiving etc..
The restaurants were lovely the mexican our favourite!!
I loved every minute of our holiday the staff were very attentive making our stay even better.
I would definitely go back,cancun was great!!! |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| The Barcelo Costa Cancun is a good value for those wanting to vacation on the cheap. The base-level room was spacious and comfortable. The AC did not work very well, so we just used the fan which helped. The shower was a stand-up unit with plenty of room for two people. Likewise, the bathroom was very spacious. Maid service did a good job and kept the mini-fridge stocked. The drinks in the fridge varied; perhaps you can leave a note asking for something particular? The pool area is very nice. In the 12-2 timeframe there are very few chairs free, but otherwise there is plenty of room. The beachfront area iS TINY. Despite this, there are always plenty of chairs. If you really want a gorgeous beach, shop elsewhere. You are also at the mouth of a harbor and there is a fair amount of boat traffic passing directly by the beach front. The biggest downfall is the restaurants. You have to book a reservation at one of the 3 sit-down restaurants on their time schedule, which is annoying. The food at the seafood restaurant is good on the whole, although service can be slow (are you in a hurry?). The buffet restaurant just did not have good quality food. It was the equivalent of a low-end buffet restaurant in America, and I do mean low end. You could find something to eat, but I was never terribly pleased with the food. We didn't make it to the other two restaurants because their silly reservation requirements kept interfering. The drinks are generally watered down on alcohol, unfortunately. The drinks in the sit-down restaurants seem better. Still, you can drink as much as you like and they can make about anything you want. The staff was overall very friendly and helpful. The location isn't great if you want to travel Cancun any - it is a 2+ hour walk to get into the more commercial parts of Cancun. Taxis however are cheap and you can get to the airport for about $20 if I recall. The taxi service leaving the airport is more than double that, so I'd advise taking the shuttle whe |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: December, 2007 |
| I have never stayed anywhere and had so many problems. We were so disappointed. We arrived Monday and were ready to come home Wednesday. 1)Upon arival we were told our room was not ready & were ushered to "guest services". Guest services was a disguise for a TIME SHARE scam, so the hotel basically fed us to the sharks. 2)Our safe didn't work properly & we were told someone would be up right away. Two request & two days later someone finally fixed it. 3)The glasses in the bathroom had lip prints & toothpaste running down the side and all (paper) coasters in our room were really used & should have beed thrown away three guest previous to us. 4)Coffee didn't get replaced in our room for two days. 5)In the buffet restaurant they shake off your place mat & turn it over for the next guest. 6)The phone in our room didn't work. 7)The hot tub in the spa didn't work & if you want to have a massage at the same time as your spouse they charge more than it would cost if you just asked for two massages. 8) Most of the food was not very good. If you ask for anything other than what you see the staff acts like you are slapping them in the face. As a matter of fact most of the staff is not friendly. They seem to wish you would just leave them alone. 9)The evening shows are not good at all. We have been many places & always enjoyed the entertainment but this was very bad. During the day they offer BINGO & WATER AEROBICS! If I could say just one thing to you it would be... DON'T WASTE YOUR MONEY HERE! |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: October, 2007 |
| overall our stay was wonderfull, our room was great and the cleanliness.the food was terrible. only three restaurants were open, room service was cold and breakfast was okay. i would stay there again, but i would eat out alot.lol! |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: June, 2007 |
| excellent hotel, this was my second trip to cancun and my second stay at this hotel. its a little out of the way but has a+ service cant wait to go back for christmas. i wouldhave to say ifyou wanted to stay at a nice hotel this is the one! the food is excellent as well. the buffet much better than their high end restaraunts. the food was great too! hopefully youll enjoy this hotel as much as i did! for the bestservice at the front desk talk to irma, and in the buffet luis is the man to talk to. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: November, 2006 |
| My husband and I stayed here for our honeymoon and were very pleased. Our room was absolutely beautiful and well kept. We considered the food good, but the menu consisted of typical buffet food and various sandwiches and things for room service; which is the kind of food we eat anyway, it might not be for everyone. The beach was small, but the pool was gorgeous and the location of the hotel is within walking distance to A Lot of excursions and things like that. We will definitely go back. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: November, 2006 |
| Our experience at the hotel was great with exceptions. The hotel was beautiful, the food, bar, pool, spa - all great. However the room we stayed in (363) had an awful septic system odor that filled the room the entire time and the housekeeping could have cleaned a little better. But overall, it was worth it. |
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