| From: Brittny |
| Date of Stay: July, 2008 |
| The worst hotel I've ever stepped foot in. I am very unsatisfied and would never recommend it again because of my experience. |
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| From: Rey, Los Angeles |
| Date of Stay: June, 2008 |
| every thing was fine |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| We went to beautiful Puerto Vallarta as we have done for many years and decided to stay at the Emperador Hotel & Suites. We usually like to try out different hotels to experience new locales and services. Upon our arrival, the hotel staff was extremely rude and unfriendly. The room we were given in tower #1 was awful. Most of the light switches in the room did not work. The room was dark and gloomy (only one light fixture worked.) The view was confined to a small "terrace." The security in tower #1 was virtually nonexistent. The bed sheets had cigarrete burn marks on them. On several occasions we saw mice in the room. If you'd ask the front desk staff for help, they wouldn't help you out. We won't recomment this hotel to anyone. Spend your hard earned money somewhere where you'd get your money's worth and would be welcomed as a guest, not a nuisance - that's how the hotel staff made us feel like. There are cheaper and more welcoming hotels in Puerto Vallarta than the Emperador. What a horrible experience at this hotel. Never again!!! |
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| From: Cindy |
| Date of Stay: January, 2008 |
| I would not stay again. It seems like most of the hotel is probably of two star quality, the room I got was in a section in the back - old, small over powering smell of sanitizer. Air conditioner not reachable which was up near ceiling. Window with no screen opened out to walkway making security no option. Was not worth. |
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| From: Mario, Greeley, CO |
| Date of Stay: May, 2008 |
| the staff was really mean, they were fighting all the time, the beds at the rooms are old and hard, there is no way for some one to sleep on those beds. the air acconditioning wasnt working properly. The hotel is located with a beautiful view. was very unconfurtable been treat like that. The price of the room was not worth. the silverweare at the rooms were old and dirty. the stufa as well. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: April, 2008 |
| Although this is not a luxury hotel, the location and value for the price is exceptional. |
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| From: IM |
| Date of Stay: January, 2008 |
| I have not been able to get to the bottom of why my reservation was not honored, maybe it wasn't the hotels fault, but it just seemed cheap, the shower backed up, there was tape holding the batteries in on the TV remote, plus it didn't work. The pool on the roof was, small and without water, the free internet had all the letters on the key pad wiped off, and it was very, very noisy being so close to the street. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| I returned to the Emperador to enjoy the great location. A nice Mexican place and a great bargain. Don't miss La Palapa restaurant around the corner or the wonderful lady one block down selling fresh squeezed orange juice in the morning. The location in the Romantica Zone is the quaint cobbelstoned. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: March, 2008 |
| i have used this hotel several times and while it is not the ritz serves my purpose to be in the most desirable area of the city both nite and day. two or more of the best restaurants are steps away and the beach is the mexican beach with families and really busy and fun to be on. my new fav place to sun and be treated like a first class guest is next to eldorado restaurant and called the beach house, the staff and food as good as any and the help goes out of their way to make your day a great experience. the hotel is simple and has no food, pool or bar but who cares, the neighborhood has it all and never fear being alone or at night. try telling the front desk with claudia what you want and they will provide.tell the beach house that i will see them in july and reserve a chair for me!!! |
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| From: Howard |
| Date of Stay: February, 2007 |
| Good location on beach, but somewhat noisy. Room was small and not clean. Air conditioner could be turned on or off but not adjusted without a stepladder. |
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| From: Tim, Minneapolis, MN |
| Date of Stay: March, 2008 |
| This hotel is right in the thick of things. Very busy neighborhood and restaurants are a stone's throw away. The hotel hot tub, restaurant, patio etc were all closed abd in need of repair. The mattress in our room was very poor, very hard. The cooking facilities in our kitchenette would suffice for simple meals. A new stove would be in order to prevent explosions. You need to light it with a match. Our other kitchenette items were fine. The refrigerator and sink/dishes were fine. The hotel is right on the beach and is flanked on either side by great places that each have pools and excellent dining so we went there. The Emperador has a very pleasant staff and service to the web on two computers in the lobby. This is ok but I waited once for a few minutes. Overall, a very decent value for the money but if they fixed everything, it'd be a lot more money. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: October, 2007 |
| this hotel was so bad it sounds like we made it up but i assure you i didnt. when we checked in only one light worked in our room, we were tired so left it till morning, but they started working again. our aircon did not work and we asked everyday for it to be fixed....we had to wait 7 days in terrible humidity and heat before they would take it to be fixed leaving us with a giant hole in the wall. they wouldnt change our rooms and it took 2 days before they put an aircon back in. we had only 2 days with aircon right at the end of the trip. the smell coming from the bathroom was horrible. it smelt like a sewer. we had ants crawling through our bed aswell. the night before we left we started packing only to realise that some of my wifes clothing was missing. we told front desk that the maids had accidently taken them when cleaning the room but they did nothing about it. didnt even try to help. the day we checked out we went to use the elevator to go downstairs and it closed suddenly on my wifes arms. the doors skinned her arms and left her bleeding and bruised. once again spoke to front desk and they couldnt have cared less. another guest told us it was broken when they checked in and there was no sign put up about this. (we noticed whenever we had to make a complaint they acted like they could not understand us when we had heard them speaking perfect english to other guests). i highly reccommend paying a little bit extra for safety and comfort. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: March, 2008 |
| Great location.But the room was way over priced.100 dollars for a dirty room ick! |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: September, 2007 |
| How do you describe your worst hotel experience without sounding like you are overemphasizing when it really was what it was. Let's begin with the facts. Of the 3 rooms that my wife and I looked at (we started looking after ants started to crawl on us while were in bed chilling out watching TV and enjoying the air conditioner) each had a combination of hair, ants, blood and sperm - and sometimes of three out of the four. When we asked to see another room because we had ants crawling on us in the current room the guy at the counter said that we couldn't. We told him that we knew that the hotel was empty because it's the low season and he had other rooms open - he again said that we couldn't because we already used the room. So asked him if it would be okay if I put my hair and some ants in his bed if he thought that ours was okay. We eventually got to see another room - where we found sperm and dried blood in the sheets. Later a friend of ours from PV told us that the rooms are sometimes rented out by the hour... It's not some sort of get over it you ultra-hygenic-gringo, it's more of a "Wow that's a dirty place, you really stayed there? Yeah I'd never do that. |
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| From: Debra, Minneapolis, MN |
| Date of Stay: March, 2008 |
| the beds are my biggest complant they are rock hard. the location is great, you get what you pay for, the staff was very friendly |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: March, 2008 |
| hotel fine , no pool at location and could not fine shared pool location. |
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| From: gumaro |
| Date of Stay: March, 2008 |
| My wife and I were very happy with our hotel, we really didn't know what to expect as we had never stayed at the Emperador before. The staff was great and very friendly,are room was clean and we were just steps from the beach a beautiful beach! We had a great time. We were close to alot of great shopping areas and resturants with great food. This hotel is in a great location with great scenic views, we will surely stay at this hotel again. |
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| From: Kristine, Minneapolis, MN |
| Date of Stay: March, 2008 |
| The Emperador Hotel and Suites has in my opinion the best location on Los Muertos Beach. The ideal location makes up for a few of its shortcomings. Upon 3:00 check-in our room was not clean and ready. We decided to have a drink at the restaurant/bar downstairs while we waited, only to find the beach-level establishment was vacant and for rent. The rooms are spacious and have great balconies to watch nightly breathtaking sunsets on Banderas Bay. Kitchenettes and refrigerators are must-haves. Linens are of poor quality; lumpy pillows, rough sheets and bedspread and curtains though laundered showed stains. The beds are hard. The Emperador is dated and shows wear, but for the price, I have yet to find a better value for a beachfront location. Excellent restaurants, bars, coffee cafes, theater and more are all at your doorstep. |
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| From: Joy, Minneapolis, MN |
| Date of Stay: March, 2008 |
| The Emperador is a great hotel, if you are looking for the basics. Positives were the fantastic view of the sunsets, dependent on whether or not you have a balcony that faces that view, and the location right on the beach. Apparently it used to have a restaurant, but currently has none. You have to reserve places to sit under the umbrellas in front of the hotel. This is ok, but one morning some people stole our hotel provided towels, which accrue a fine if not found/replaced. The desk staff is sufficient and other staff is great, you feel secure, and the hotel is clean, and there is free internet service. This hotel is located in a great part of town (Old Town). There are great nightlife/restaurants around the hotel. |
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| From: marilyn, Chicago, IL |
| Date of Stay: February, 2008 |
| the hotel staff was kind...first room they showed me was not made up and suggested i wait...didn�t want to so they gave me another. showed me how to work the remote...courteous..no complaints. |
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