| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: June, 2008 |
| My husband and I took our son, my niece and her boyfriend to Cancun for my niece's graduation from high school. When we first arrived we were told they had overbooked, so, they would put us at the Parnassus overnight then upgrade us the next day to VIP status with a room overlooking the ocean. We were okay with how they handled this, never stay at the Parnassus though, it is not very clean and the ocean has huge rocks in it; breakfast was great there though. Back to the Gran Caribe - the room they put us in did have a nice view and was very clean as was the hotel. My main complaint is the food, it is the same thing every day... They are big on hamburgers and pizza there as well. Who goes to Mexico to eat hamburgers and pizza every day? Add other items in too, or change it up. My son requested a hamburger one night right before the restaurant closed, they told him they were out, then a staff member walked by carrying a hamburger, my husband complained and they did then bring my son a hamburger. On to the beach, which was very small and seemed to wash away with the tide every night as they were continually pulling sand in from the ocean everyday to refill their beach. The water had seaweed in it everyday, which was frustrating and pretty gross to try and wash out of your hair every day. You can stay at the beach for 3-4 hours and maybe see the waiter/waitress 2 times, it was easier to go get drinks yourself. Basically, the hotel is nice but, the staff, food and ocean leave a lot to be desired. This was our 5th and final trip to Cancun! |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| The beach was under construction and could not be used. The food was terrible - i.e. No orange juice - only Tang! No bottled water. In room mini-bar was not cold - although the staff thought it was cold. Only 1 non-buffett restaurant - that restaurant was terrible. We have been to Cancun 12 times and this was the worst hotel we've stayed in. I will go back to Cancun but not to this hotel. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: January, 2008 |
| My husband and I stayed in a partial ocean view with balcony--very pretty and CLEAN. Hotel was exactly as advertised, except for the beach. This is a great hotel to stay at if you enjoy the sound of the ocean and waves crashing, but not if you want to actually swim in the ocean or hang out on a sandy beach. You will have to stay on the calmer north shore of Cancun to have that experience. However, there are plenty of lounge chairs by the pools and facing the ocean, vinyl beds, and hammocks to hang out on. We went in January, and the sun is obscured by buildings starting around 3:30, so it is best to catch your rays starting before noon. We did the all-inclusive. If food is going to be one of the highlights of your vacation, I don't recommend it. But for us it was nice, because we had activities outside the hotel to go to, and we could just eat at one of the buffets and run, without the hassle of figuring out where to eat. Food was pretty good flavor, although lukewarm and not much variety day to day. Enjoyed their sushi bar and omelettes made-to-order. We were never around during the limited times they took reservations for the Mexican restaraunt. The staff were all very friendly. The central pool was kind of loud during the day, because they have an activity director overseeing water volleyball, etc. with a microphone. Overall: clean, pretty, comfortable, great staff, ok food, good location to clubs/shopping, not good beach for swimming, kind of loud. Met my expectations. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: December, 2007 |
| I took a trip with 7 other family members. (all adults) We were there the week before Christmas 2007. I have been to Mexico several other times, and I was REALLY dissapointed with this resort. There were virtually no nightime activities. One evening there was karoke in the lobby bar, and just as it started to get fun, the people who worked at the resort shut it down because we were getting too roudy. All that was going on was singing, a little dancing. The food was awful, and I am not a picky eater. Everyone in our group insisted in going out to dinner most nights even though it was all inclusive because the food, the same thing every day for breakfast, lunch and dinner was so bad. The drinks were just fair, no top shelf alcohol, no fresh fruit or fruit juice in the drinks, just artifically flavored mixes. There was not even fresh juice at breakfast, just warm tang and milk. The pool area was fairly nice but the beach was VERY disappointing also. There was just a small sliver of sand, lots of rocks. I would NEVER recommed this resort to anyone. Also, there were a lot of people who stayed that week that got severe diarrhea that ate only at the resort. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: November, 2007 |
| the first few hours were horrible. After we finally told them I was going to pass out from the heat, and lack of food and drink they finally set us free from the pressure to visit their sister resort next door to which they were selling time-shares. But they never admitted the gimmick. Once we got away from this it was a short wait till the room was ready. Rest of the staff there was great until the day of departure. Then the bell captain invaded our privacy and wanted a voucher before we could leave. We had previously paid for airport transfers thru online travel website and he had no business asking us a thing. We owed nothing and had returned our keys and bracelets. Food was good, and the variety was nice. The reservations only restaurant disappointed us, however because the only time we could make a reservation was our last night there, at 9:00 PM.....we declined. Drinks were watered down. But they did provide bottles in the room! Pool was nice and always found a lounge chair there or on the beach. |
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