| From: Christopher, Arlington, VA |
| Date of Stay: July, 2008 |
| Good deal for an oceanfront room! Right on the Caribbean. Beautiful beach, but with some sea grasses. Away from most of the tourist chaos. Right beside the a bus stop. Cheap beer. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: April, 2008 |
| My husband and I had a great time. The staff was the best part of the whole vacation. I look forward to seeing them again. |
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| From: Mario |
| Date of Stay: July, 2008 |
| I would stay here only if there wasnt another hotel available. My room with the view was great. |
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| From: Kimberly, Larkspur |
| Date of Stay: June, 2008 |
| It is a nice looking hotel and on the beach. But one day when there wasn't that many people on the beach and practically no one under thier beach umbrellas, the staff tried to kick out two people from the hotel next door. This is a vacation for many people and just the fact that the staff was so worried about making a point about it upset me a little. I could understand if it was busy and there was many people, but there was not. Hospitality was lame, the first night that we got there I wanted to get a drink at the bar. Since I dont speak very good Spanish, I couldnt understand that the bartender wouldnt serve me a drink without a wristband. You would think that when we checked in that the staff would have let us know that we needs to buy all inclusive wristbands to drink or eat anything. Then the last day we were there, I guess for the wristbands the front desk staff had to cut the braceletts the next day. I did not know that since they are trying to tell you many things and cut the wristband myself. My last day there I was angry, plus they charged me $4.50 for every phone call that was made, all local calls in Cancun, and even an 1-800 number. I would never stay there again just for the fact that I left there feeling like my money was stolen from me. |
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| From: mark |
| Date of Stay: June, 2008 |
| It definitely is a lower class hotel with not a nice beach nor nice water and not hospitable. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: February, 2008 |
| We had a great time.I can say nothing bad about the staff and their hotel.There was no stealing,nothing dirty,the staff were top notch.IF you wanted a 5 star then walk up the road.Dont put down a hotel that works hard and puts alot of effort into their business. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: January, 2008 |
| todo su personal son muy amables.A very clean Room, I liked it every thing. |
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| From: Yolanda |
| Date of Stay: May, 2008 |
| If you are looking for an inexpensive way of enjoying Cancun this is a good option, it is far from the crowds which we prefer and you can take the bus anywhere you want to. If you dont care about luxury but a descent place to sleep this is a good option. I also liked that tips are included; the hotel organizes activities free of charge! It was a pleasant stay. |
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| From: Milton |
| Date of Stay: May, 2008 |
| Very clean, huge room, friendly and very helpful staff, good access to the pool and beach. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: December, 2007 |
| This hotel work well for us for one night as we were short a night for our timeshare. The accommodations were clean and comfortable with all the amenities of a standard hotel. I am concerned about the safety of you valuables while using the in-room safe. When we arrived to the room with our bellman (x), we found the safe needed to be recoded as someone had locked it. It tock our bellman just 2 minutes to unlock the safe with his special screwdriver and a master key and using a reset code of 1234. I have read other reports from travels who claimed to have money gone missing from their in room safe so we declined to use this service. A few hours after check in our phone ran and someone was asking us if the accommodations were fine, this made me a bit suspicious. I went to the in-house safe and locked it up with no contents and marked the safe door with a small peace of paper and proceed down stairs to the hotels dinner entertainment. We found the buffet and floor show entertaining and would recommend this, there is a lobby bar that is well stocked with domestic drinks and they make a killer slush drinks. On return to our room at 9 pm, I checked our in house safe and found that mark and paper had been moved and someone indeed was in our room and safe. Nothing was taken from our room as we had our valuables and passports with us. I am so happy for the remarks other travelers that have shared as we could have been another victim in this regards. I made it a point to share our experiences with other quests that were staying at the hotel, as it would appear the management was not interested in changing any of their policies. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: September, 2007 |
| My husband and I recently returned from staying at The Arenas, and would never return. The hotel wasn't very nice and there was construction going on while we were there. I would check to see that it was all complete if you were to go there. I didn't really like the location it is at the very end of the "Hotel Strip" so to go anywhere outside the hotel you would have to walk, take a taxi, or bus. The food was ok....nothing exciting, and the same food the whole week, not much varity. If you are planning on being at a beach you see in the pictures, don't stay here. There is seaweed all over and it is not a beach I would want to go to again...we actually went to another hotel to go to their beach.The worst part about our stay there was upon returning to our room from dinner that night in the theater, we found out safety box open and 120 missing from it. We know it was locked before we left, so this meant a staff member entered our room without permission and had a way to get into our box. The management was kind and somewhat helpful, but we didn't get our money back, free nights, nothing! Needless to say we were pretty mad and will never return! |
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| From: Haya |
| Date of Stay: April, 2008 |
| This is the locals hotel, we only saw one other American couple during our 3 nights stay, the music was too loud around the pool, so, you can't just relax in your room and sleep in after 10:00am, they also has parties in the evenings that lasted till 10:00pm, the staff tried to speak English, but, their English was very poor, they understood the main expressions, but, I couldn't get out point across when an error happened, our room was accesses despite the do not disturb sign, and they placed a crib that we never asked for. |
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| From: Patti |
| Date of Stay: April, 2008 |
| The beach area was full of sea weed. The facility itself was poor. No hot water, the room safe never worked properly and there was no room service available. A toilet in another room on our floor overflowed and it flooded the hallway and also our room. There was no discount or any consideration given for all of the inconveniences during our stay. |
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| From: Claudia |
| Date of Stay: April, 2008 |
| We did not pay much, but it would have been better to pay more and get a better place to stay. We stayed the last night of our trip and all of us were disappointed with room, food, front desk and beach. |
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| From: Murray |
| Date of Stay: April, 2008 |
| The hotel was well situated and convenient to all modes of transportation. The room was large and very clean. The swimming pools were well maintained. The Diletto restaurant was excellent, unfortunately it is closed on Sunday and Monday. The Arenas Buffet was not exciting. The food was just fair, though the pastries were quite good. |
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| From: yosef |
| Date of Stay: April, 2008 |
| Hope to be in this hotel many times. |
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| From: Tina |
| Date of Stay: March, 2008 |
| Good for a short stay, very close to public bus which is super cheap to ride. Staff is nice and helpful if you have any needs or questions. |
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| From: Sukanya |
| Date of Stay: March, 2008 |
| Laid back. Liked non-mega style hotel. We'll go back. |
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| From: Roger |
| Date of Stay: January, 2008 |
| We enjoyed the all-inclusive feature. Although the staff still seemed to expect tips. We loved the ocean view. The hotel has been completely redone with marble floors and brilliant white walls and ceilings. The buffet, as buffets go, was a feast for the eyes and stomach. Their Oceanside Mexican restaurant was romantic with the moon full and the food delightful. We dined twice in their Italian restaurant and loved the entire experience. We'd go back again if Cancun is in our plans. However, Lisbon, Madrid, London, Paris, Berlin, Prague and Oberammergau come first. |
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| From: Ignacio |
| Date of Stay: November, 2007 |
| The hotel is clean, the staff is friendly. It's not terrific but I can't expect that for this type of hotel i.e. it's not a 5 star hotel. I got what I paid for and I was happy with it. |
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