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Reef Playcar Hotel Playa del Carmen

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Reef Playcar Hotel Playa del Carmen
User Rating
4.3
out of 5
Reef Playcar Hotel Playa del Carmen [edit info]
Av. Xaman-Ha Retorno Sayil S/N Fracc
Playa del Carmen, Mexico
Amenities:Business Center, Room Service, High-speed Internet, Fitness Room, Restaurant, Parking, Swimming pool, Concierge, Tour Desk, Massage / Beauty Centre, Bar / Lounge, Gymnasium, 24 Hour Reception, Babysitting / Child Services, Air Conditioned, Non-Smoking Rooms, Tennis Courts, Free Breakfast, Golf Course, Banquet Facilities, Conference Room(s), Currency Exchange, Safe-Deposit Box, ATM / Cash Machine, Refrigerator, Cable / Satellite TV, Porters, Wake-up Service, Meeting Rooms, Hair Dryer, Laundry service
Description:Location. The Reef Playacar All Inclusive Beach Resort is located in the Playacar hotel development zone near Playa del Carmen, Mexico. This all-inclusive beachfront property stands less than two kilometers from Cozumel.
Hotel Features. The resort features 10 restaurants and bars that include Chula Vista's panoramic Caribbean Sea views and international menu. Terraza Grill serves grilled Mexican dishes while Botticelli prepares Italian fare. The Azul 48 swim-up bar offers tropical ambience and the Theatre Bar La Jolla hosts nightly dance and music shows. Wireless Internet access is available for a fee. A spa facility is located amid one of the hotel's tropical gardens and offers treatments such as anti-free radical wraps, pre-tanning treatments, body exfoliations, aromatherapies and sport massages. A fitness center contains cardiovascular and weight-training equipment. Non-motorized water sports are offered at the Reef Marina Dive Shop and include scuba diving, kayaking and windsurfing. Land sports feature tennis and biking. Two outdoor pools include a relaxation pool with a shallow children's section. The resort offers Spanish and dance lessons. Children ages four to 12 may attend supervised programs including traditional Mexican games.

Guestrooms. The Reef Playacar All-Inclusive Beach Resort offers 210 guestrooms distributed among 18 three-story villas. Villas are surrounded by tropical gardens laced with winding paths. Rooms reflect brightly hued Mexican-Caribbean décor with marble floors and Mayan-style wall art. Balconies and patios are furnished. Accommodations include compact refrigerators and pillow menus. In-room safes are provided.

Expert Tip. The 18-hole Golf Course Playacar is located across the street from the resort. Hotel staff offers assistance by scheduling tee times.
Description:
Location. The Reef Playacar All Inclusive Beach Resort is located in the Playacar hotel development zone near Playa del Carmen, Mexico. This all-inclusive beachfront property stands less than two kilometers from Cozumel.
Hotel Features. The resort features 10 restaurants and bars that include Chula Vista's panoramic Caribbean Sea views and international menu. Terraza Grill serves grilled Mexican dishes while Botticelli prepares Italian fare. The Azul 48 swim-up bar offers tropical ambience and the Theatre Bar La Jolla hosts nightly dance and music shows. Wireless Internet access is available for a fee. A spa facility is located amid one of the hotel's tropical gardens and offers treatments such as anti-free radical wraps, pre-tanning treatments, body exfoliations, aromatherapies and sport massages. A fitness center contains cardiovascular and weight-training equipment. Non-motorized water sports are offered at the Reef Marina Dive Shop and include scuba diving, kayaking and windsurfing. Land sports feature tennis and biking. Two outdoor pools include a relaxation pool with a shallow children's section. The resort offers Spanish and dance lessons. Children ages four to 12 may attend supervised programs including traditional Mexican games.

Guestrooms. The Reef Playacar All-Inclusive Beach Resort offers 210 guestrooms distributed among 18 three-story villas. Villas are surrounded by tropical gardens laced with winding paths. Rooms reflect brightly hued Mexican-Caribbean décor with marble floors and Mayan-style wall art. Balconies and patios are furnished. Accommodations include compact refrigerators and pillow menus. In-room safes are provided.

Expert Tip. The 18-hole Golf Course Playacar is located across the street from the resort. Hotel staff offers assistance by scheduling tee times.
Overview:
Check In Time - 3 p.m.
Check Out Time - 12 p.m.
Credit card required
Floors - 3
Guestrooms - 202
Minimum check-in age - 21
Photo identification required
Porter/bellhop
Tour assistance
24-hour front desk
Location Description:
ON THE BEACHFRONT
Rooms:
Garden View Double Room-One king bed or two double beds. View of gardens or resort grounds. Balcony or terrace furnished with two chairs. Hair dryer. Iron/ironing board. Air conditioning and ceiling fan. In-room safe (surcharge).

Garden View Single Room-One king bed or two double beds. View of gardens or resort grounds. Balcony or terrace furnished with two chairs. Hair dryer. Iron/ironing board. Air conditioning and ceiling fan. In-room safe (surcharge).
Check-in:
3:00 PM
Check-out:
12:00 PM
Transportation:
From Cancun International Airport:
Approximate distance to the hotel is 65 km.

From the airport exit, take Highway 307 south.
Follow signs for Playacar.
Turn onto Paseo Xaman-ha.
The hotel is located on the left.
Attractions:
Playacar Club de Golf
Tres Rios Nature Park
Xaret Nature Theme Park
Tulum Archeological Park
Playa del Carmen: 1.0 km
Cozumel: 2.0 km
Facilities:
Currency Exchange, Fitness Equipment, Restaurant(s), Swimming pool - children's, Swimming pool - outdoor, Gift shop or newsstand, Babysitting or child care, Tennis court, Internet public area - wireless - Fees Apply, Watercraft rental, Swim-up bar, Safe-deposit box, Supervised child care/activities, Wedding services, Spa services on site, Pool table, Beauty services, Marina on site, Umbrella, Spa Tub, Concierge services, Bar/lounge, Air-conditioned public areas, Laundry service, Parking (Complimentary), Kids' activities
Room Facilities:
Direct-dial phone, Blackout drapes/curtains, Premium TV channel(s), Shower/tub combination, Desk, Climate control, Window opens, Cribs (infant beds) available, Rollaway beds, Cable/satellite TV, Wake-up calls, Air conditioning, Extra towels/bedding, Hair dryer, Balcony, Ceiling fan, Iron/ironing board, Alarm clock, Refrigerator, In-room safe
Overview:
This all inclusive resort is located in Playacar within walking distance from Playa del Carmen in the beautiful Mexican Caribbean on the coast of the Riviera Maya, some 40 miles (60 km) south of Cancún.

Playa del Carmen is blessed with withe sandy beaches, crystal clear Caribbean waters and that warm, small town feeling that is proving harder and harder yo find. It is a place for those in search of the real Caribbean. Experience The Reef Playacar and the endless adventures Mundo Maya has to offer.
Rooms:
The Reef Playacar offers 210 comfortable rooms in 18 three-story villas separated by winding paths and surrounded by tropical gardens.

Standard Single Garden View - Guest that stay in the standard single garden view will be accommodated with a king size bed and a terrace or a balcony.

Standard Double Garden View - Guest that stay at the standard double garden view will be accommodated with two double beds and a balcony or terrace.
Dining:
Enjoy the quality of food The Reef Playacar has to offer by visiting one of the following restaurants on property:

Chula Vista - The main restaurant with 3 a la minute buffet areas for internationals delights for breakfast, lunch and dinner, with a spectacular view of the Caribbean Sea.

Botticelli - Italian à la Carte restaurant: freshly prepared italian dishes in an elegant atmosphere with A/C. Reservations required, no limitations, dress code.

Terraza Grill - Great variety of grilled Mexican dishes prepared on the grill served in very exclusive decorated restaurant with A/C. Reservations required, no limitations, dress code.
Check-in:
15:00
Check-out:
12:00
Cancellation Policy:
Cancellation Policy: If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy: All children are welcome.
Up to two children under 3 years stay free of charge when using existing bedding.
One further child under 3 years is charged USD 40.00 per night and person when using existing bedding.
One older child or adult is charged USD 100.00 per night and person when using existing bedding.
Maximum capacity of babycots in a room is 1.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: Tax is included.
Service charge is included.
City/tourist tax is not applicable.

Internet: Wireless internet is available in the entire hotel and costs USD 10.00 per 24 hours.

Meal Plan: Meals and selected beverages is included in the room rate.

Parking: Free public parking is possible on site.

Pets: Pets are not allowed.

The hotel reserves the right to pre-authorise credit cards prior to arrival.
Comments:
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Facilities:
Parking, Restaurant, Bar, 24-Hour Front Desk, Garden, Terrace, Non-Smoking Rooms, Free Parking, Safety Deposit Box, Luggage Storage, Shops in Hotel
Activities:
Tennis Court, Fitness Centre, Golf Course (within 3 km), Fishing, Spa & Wellness Centre, Massage, Table Tennis, Windsurfing, Jacuzzi, Cycling, Turkish/Steam Bath, Diving, Snorkelling, Outdoor Swimming Pool
Services:
Meeting/Banquet Facilities, Business Centre, Babysitting/Child Services, Laundry, Barber/Beauty Shop, Internet Services, Currency Exchange, Souvenirs/Gift Shop, Bicycle Rental, Car Rental, Tour Desk, Wi-Fi/Wireless LAN, ATM/Cash Machine on site
Description:
This beach front All Inclusive Resort offers 210 newly redecorated rooms, all with a balcony or terrace and the rooms are divided in 18 small 3 story villas which are connected by winding paths and tropical gardens.

Enjoy a variety of food & beverages outlets including a swim up bar, lobby bar, an ice cream parlor, one buffet restaurant, 2 a la carte restaurants, a sports bar and a late night snack bar, surrounded by lush vegetation and two natural cenotes.

There's a kids club with supervised activities for kids ages 4-12, as if it was not enough all non motorized water sports are part of the All Inclusive Package.

Discover the wonderful Spa Facilities situated in one of the beautiful tropical gardens of the hotel & get away for a little while. A big variety of beauty & relaxation treatments are offered.

Try fantastic diving at the onsite dive center The Reef Marina offering a wide variety of services to suit every divers taste.

Whether you are looking to snorkel in the warm blue waters, workout in the gym, participate in the exciting activities or just lazily sip a tropical drink at one of our many bars, The Reef Playacar Resort & Spa is a vacation destination that offers something for everyone.
Location Description:
Just in front of the Playacar 18-hole Golf Course.
Rooms:
Garden View with Balcony
Rooms feature Mexican-Caribbean decor with marble floors, marble bathrooms and bright colors. Rooms featuring either one king size bed or two double beds, furnished balcony or terrace and a full bathroom with bathtub and shower. 25' color TV with satellite cable, Telephone with voice mail, Air conditioning, Ceiling fan, Make up mirror, Alarm clock, Iron & ironing board, Hair dryer, Pillow Menu, Fridge, Safe-deposit box (surcharge), Wireless internet (surcharge).
Dining:
This evening sport bar features pool table, with 3 big flat TV screens. Serves national and international drinks.Hours: 18:00 - 02:00
Check-in:
1500
Check-out:
1200
Transportation:
Across from the Playacar Golf Club, 10 minute walk to the town of Playa del Carmen & the Ferry to Cozumel Island, less than 10 minutes by car to Xcaret, 45 minutes from Tulum & 1 hour from Cancun .
Facilities:
Concierge, Free Parking, Health Club, High Speed Internet, Free Breakfast, Spa Services, Pool, Restaurant, Fitness equipment, Swimming pool - outdoor, Supervised child care/activities, Swim-up bar, Gift shops or newsstand, Marina on site, Hair salon, Bar/lounge, Internet access in public areas - surcharge, Safe-deposit box, 24-hour front desk, Porter/bellhop, Tour assistance, Beauty services, Kids' club, free parking, high speed internet, Spa services.
Description:
The The Reef Playacar Resort & Spa is an all-inclusive hotel located within walking distance from Playa del Carmen in the beautiful Mexican Caribbean on the coast of the Riviera Maya, some 40 miles south of Cancun. It's ideally located at the beach and just in front the 18-hole Playacar Golf Course.

All rooms have a Mexican Caribbean flare. The hotel features small villas separated by winding paths and lush tropical gardens completed with one king size bed or two double beds, balcony, or terrace. The daily activities are coordinated by the multilingual entertainment staff with a complete all day program for adults, an awesome nightly spectacular, and a special kids club for children from 4-12 years old with nightly mini-disco. All meals, snacks, unlimited domestic and international beverages (available from 9am to 2am), daily activities, shows, non motorized water sports, gym, bicycles, tennis court (day time), table tennis, billliards, use of 2 fresh water swimming pools, integrated kids pool, kids club, ocean view Jacuzzi and all tips and taxes are included. The hotel offers sdditional services like motorized water sports, spa services, massages on the beach, honeymoon packages, and private romantic beach dinners.

The hotel guest rooms are complete with amenities like air conditioning, ceiling fan, satellite reception color TV, direct access telephone and a full bathroom with bathtub and shower.

Children aged three and under stay free in the room with parents and in existing bedding. Children aged 4-12 pay per night depending on the season.
Overview:
All Inclusive 4 Star Hotel located within walking distance from Playa del Carmen in the beautiful Mexican Caribbean on the coast of the Riviera Maya, some
Check-in:
1500
Check-out:
1200
Description:
Offering a cosy ambience, this property promises all type of guests a pleasant and relaxing stay in Playa del Carmen. Situated in the beautiful Mexican Caribbean, on the coast of the Riviera Maya, the Reef Playcar Hotel is at a walkable distance from Playa del Carmen and 50 kilometres from the airport. The hotel is also at a distance of 60 kilometres from the Cancun. Featuring Mexican-Caribbean decor, the 210 comfortable guestrooms are bright, pleasant and equipped with all the modern facilities. Each room comes with a private balcony that offers views of the surrounding areas. Offering spectacular views of the Caribbean Sea, the onsite restaurants serve international delights, Italian as well as Mexican specialities. You can also enjoy pleasant moments in the company of friends or colleagues at the bar. The hotel provides conference facilities for those guests travelling on business issues. At leisure, you can workout at the gymnasium, indulge in a game of tennis or have a refreshing dip in the swimming pool.
Facilities:
Baby sitting service, Cocktail bar, Conference facilities, Currency exchange, Faxing facilities, Gymnasium, Internet access, Laundry facilities, Photocopying facilities, Restaurant, Swimming pool, Tennis court
Room Facilities:
Air conditioning, Balcony / Terrace, Cable / Satellite TV, Hairdryer, In-room safe, Private bathroom / Ensuite, Telephone, Voice mail
Description:
All Inclusive 4 Star Hotel located within walking distance from Playa del Carmen in the beautiful Mexican Caribbean on the coast of the Riviera Maya, some 40 miles (60 km) south of Cancun. Ideally located at the beach and just in front the Playacar 18 hole Golf course. All rooms with a Mexican Caribbean flare. Small villas separated by winding paths and lush tropical gardens completed with one king size bed or two double beds, balcony or terrace. Daily activities are coordinated by our multilingual entertainment staff with a complete all day program for adults, an awesome nightly spectacular and a special kids club for children from 4 to 12 years old with nightly mini disco. All meals, snacks, unlimited domestic and international beverages (available from 9:00 a. m. to 2:00 a. m. shows, nightly entertainment and all tips and taxes are included. Additional information: Children age 3 and under stay free in the room with parents and in existing bedding. Children age 4-12 pay USD 45-60 per night depending on the season.
Location Description:
Just in front of the Playacar 18-hole Golf Course.
Facilities:
Business Center, Cable/Satellite TV, 24 Hour Front Desk, Pool, Babysitting or Child Care, Hairdryer, Barber/Hair Stylist, Meeting Facilities, Safe Deposit Box, Internet Access, Restaurant on site, Fitness Center
Description:
The lovely Reef Playacar Beach Resort is a delightful resort located on the beach just 1 kilometer from beautiful Playa del Carmen; Mexico; approximately 40 minutes south of Cancun. Each of the resort's spacious; comfortable guest rooms is tastefully decorated; and fully equipped to meet the demands of the 21st century. All guest rooms are air conditioned and feature a range of modern amenities; including remote control; color cable televisions; and direct dial telephones. In addition to a delightful restaurant; the hotel offers 3 bars; as well as a pool bar where guests can relax over a quiet drink at the end of each day's adventures. The friendly; professional hotel staff is always willing to attend to the needs of every guest; and this hotel is just minutes to fine dining; shopping and entertainment.**2 Nights penalties on No shows **
Facilities:
Barber/Beauty Salon, Beach, Concierge, Fitness Center, Jacuzzi, Meeting/Banquet Facilities, Parking, Pool Bar, Swimming Pool, Tennis Court(s)
Description:
The lovely Reef Playacar Beach Resort is a delightful resort located on the beach just 1 kilometer from beautiful Playa del Carmen, Mexico, approximately 40 minutes south of Cancun. Each of the resort's spacious, comfortable guest rooms is tastefully decorated, and fully equipped to meet the demands of the 21st century. All guest rooms are air conditioned and feature a range of modern amenities, including remote control, color cable televisions, and direct dial telephones. In addition to a delightful restaurant, the hotel offers 3 bars, as well as a pool bar where guests can relax over a quiet drink at the end of each day's adventures. The friendly, professional hotel staff is always willing to attend to the needs of every guest, and this hotel is just minutes to fine dining, shopping and entertainment. **2 Nights penalties on No shows **
Description:
The lovely Reef Playacar Beach Resort is a delightful resort located on the beach just 1 kilometer from beautiful Playa del Carmen, Mexico, approximately 40 minutes south of Cancun. Each of the resort's spacious, comfortable guest rooms is tastefully decorated, and fully equipped to meet the demands of the 21st century. All guest rooms are air conditioned and feature a range of modern amenities, including remote control, color cable televisions, and direct dial telephones. In addition to a delightful restaurant, the hotel offers 3 bars, as well as a pool bar where guests can relax over a quiet drink at the end of each day's adventures. The friendly, professional hotel staff is always willing to attend to the needs of every guest, and this hotel is just minutes to fine dining, shopping and entertainment.
Description:
The Reef Playacar Hotel is located in Playa Del Carmen making it one of the best hotels to stay at while in town.
The Reef Playacar Hotel boasts a convenient location with modern amenities in every guestroom and superb service.
Along with its convenient location in Playa Del Carmen, the hotel also offers a wide range of services and facilities to the guests.
The hotel creates a balance of rich culture and modern convinience to ensure you a memorable stay.
For your reservation at the Reef Playacar Hotel, simply submit your dates and complete our secure online booking form.
Facilities:
Beach Resort

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User Reviews:
From: Reviewer has requested to be kept anonymous.
Date of Stay: September, 2008
The PlayCar Reef was just what we were looking for. Quit,quant atmosphere. The beach was very nice. There is a ferry to Cozumel about a 3 minute car ride away from the hotel that we took. The food was great. The staff was very friendly and always willing to help. We had a great time. Be Aware everyone is trying to sell a time share.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: May, 2008
I know alot of people complained about this hotel. My friends and I had a fantastic time, and I would stay here again in a second. If you are worried about the tours and being harrassed, I have a solution for you, just tell them you're not interested. We spoke to a tour guide who was arranging our transportation back to the airport and I told him straight out that I wasn't interested in any tours, that we were there to kick back and relax and do nothing, and he backed off. The rooms were decent, they weren't especially fantastic, but they served their purpose. We really didn't spend that much time in them anyway. The food was pretty good. The breakfast buffet and the snack bar were probably the best parts of the food. But all in all it was decent. The pool and the pool bar were fantastic!! We basically sat in the pool at the bar most of the time we were there, soaking in the sun. The bartenders were fantastic!! The nightly entertainment was ok. The entertainers were great. They were alot of fun, and made sure to hang out with you every night. I would go back to this hotel in a second. If I can find the time, I might go back for another long weekend!!!
 
From: Caitlin, Salt Lake City, UT
Date of Stay: July, 2008
My husband and I stayed at the Reef Playacar July 20-27 for our anniversary. We were impressed with the hotel- the grounds were pretty and our room was spacious and comfortable. The staff was very friendly. We enjoyed the snack and pool bars. The proximity of the hotel to Playa Del Carmen is great- we walked into town just about every day. The houses in the neighborhood are beautiful. It's a charming town. We liked the Reef Playacar because it isn't a gigantic all-inclusive resort. We didn't feel overwhelmed by a ton of people. The only down side was that we grew tired of the buffets quickly. The food definitely left something to be desired. However, the tortilla soup at the Mexican restaurant was delicious!
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: May, 2008
We spent seven nights there with friends and would go back in a heartbeat!! The staff was very friendly & assisted with all our needs. Room was clean and well kept. Plenty of hot water & pressure was not an issue. Property was fantastic. Very tropical. Pools were very nice & clean. The water did get very warm in the afternoon. Bar service was excellant! Restuarants had a good selection of items. The two speciality restuarants were very good. (make your reservations early or you won't get in). Property is right on the beach which is a nice white sand beach with no rocks. Very well kept. Had no problem with the included activities that were provided. (if it does get windy they will suspend some of the activities). Even being a family friendly resort there were no issues with the kids. Shopping was close to the resort, one mile away to town and just a couple blocks the other way to a little shopping mall. Small Mian ruins just a block away. Looking forward to a return trip.
 
From: Katie
Date of Stay: July, 2008
The drinks and food were very disappointing. The drinks are very weak (even when you tip lots). Food had no flavor and even the resturants were pretty bad. Im not very picky with food eaither. They were doing construction at the hotel so things were out of order. We made the best of it and the beach was great. Our room was a 2 min walk from the shore which was great. They also tried pretty hard to sell us time shares (or even go to a meeting). We were on our honeymoon and could barley afford the trip down but they were very persistant.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: April, 2008
Food made us sick, no hot water 4 of 8 nights. Sewage leaking into our bathroom for 3 nights. Management did nothing to rectify. Timeshare sales in lobby. Reef employee scammed us out of hundreds of dollars for tours. Do not stay at this resort.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: May, 2008
The Reef Playacar was overall ok. There are nicer places out there for the same price. We had problems with our room from the start... the bathroom ceiling leaked when we flushed or showered. We had a resident lizard in the room that seemed to enter & exit as he pleased through a window that was permanently unlocked because it was broken. The A/C broke and after a 6 hour ordeal with maintenance, we had to get a new room. The AC in the new room worked great, but the room decor was tacky in comparison to the previous room, which was very chic & relaxing. I think if it wasn't for all the problems with our room, I really would have loved this resort. The outdoor areas - swim up poolbar, regular pool, palm tree shaded lounge chairs, and beach were all very nice. The beach was actually quite beautiful and the water was warm & clear. There are sandbags offshore to prevent further beach erosion, but they are far enough away that you still have plenty of swimming space. The buffet dinner was standard. The restaurants offered excellent meals though. We especially enjoyed dinner at the Mexican restaurant. Had we known it was so good, we would have dined there more often. There's an ice cream parlor open in the afternoons to cool off a bit. The ice cream is much like italian gelato and we really enjoyed it.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: March, 2008
This resort is really nice if you are looking for a good value and all of the amenities of an all-inclusive property. It is in an excellent location, within walking distance to downtown Playa/5th Avenue. The resort is very pretty and the rooms were very clean and nice. The beds are hard and not comfortable, but that was about our only complaint! It's a smaller resort, so it's not crowded and there was always tables, chairs, lounges, etc. available at the restaurants and pool. The food was better than we had hoped and the staff was very friendly. We would definitely go again!!! It was a great vacation.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: May, 2008
Stayed at the Reef two times prior to this trip. I must say they were way overbooked and seemed very short staffed. Staff members did not appear to be as friendly as in prior trips. Had to change rooms after the first night due to no air conditioning. Also seems that more and more locals come in on the weekends, way too many kids...... Love the location and the beach that is why we have gone back several times. After this trip though i think i would consider an adults only resort. One suggestion to the Reef, KIDS don't belong in the pool bar, sitting on the stools, i'm talking as little as maybe 1 1/2 year olds while the parents drink and order the KIDS non-alchoholic blender drinks. Accomodations were great once we changed rooms. One more thing seems they run out of certain alchohol quite frequently for long periods of time, like a day and a half on vodka and rum.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: January, 2008
Upon arrival, the staff was accommodating and everyone was very friendly. We booked our tour to Chichen Itza through the hotel, and everything went smoothly. It was a great price (70!), and the site is amazing! The hotel itself is in a great location since it is right along the beach. It is a very safe 15 minute walk to downtown Playa del Carmen, and the shopping there is great! If you want to take a cab, it's only 5. If you plan to go to Tulum, you can do that trip on your own for a lot cheaper than what the tours offer. There are lots of options for dining for all three meals of the day! The buffet style restaurant doesn't change its menu around very much, but the food is great! There's so much to choose from anyway that you can't possibly eat everything there in one stay. However, it is kind of a hassle to walk around the complex, since the restaurant, lobby, and pool can be far away depending on where you are situated at the hotel, so try to ask for a room near the pool or beach so that it's not too long of a walk. The weather is quite humid at night or early morning. Then the sun is very strong in the afternoon. So wear sunblock! We found that there was no room service here. If you want a good spot at the pool or on the beach, get there early! The rooms were kept very clean, and we had no problems with it.This is a great hotel for spending your vacation in Playa del Carmen! It's a wonderful deal for its price! Its location is amazing!
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: April, 2008
you got what you paid for,the staff needed to speak a little more american. The house leeping was all right, but kept forgetting to leae towels and one day did not come buy at all.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: April, 2008
Staff was very friendly. Rooms were clean. Food was good. Entertainment was mediocre. It was great that it was only a 15 minute walk into Playa De Carmen. Even though we could get filtered water by the glass, didn't like that you had to pay for the bottled water. Also would have liked that there was a bar open at each side of the resort at the same time. Sometimes if we wanted to stay by the beach we had to go to the lounge/front of the hotel to get drinks. On the whole, the family and I enjoyed it.
 
From: Keith, Salt Lake City, UT
Date of Stay: April, 2008
The dive shop on site was very helpful and reachable at nearly all hours. We were given a cell # to the dive shop manager and the front desk called him at 10p to set up a two tank dive the next morning! The people at the front desk we GREAT! Our first shower was cool, refreshing, but I think it just took some time for the hot water to reach our room. After the first shower, we had no problem with the water being too cold. I had read in others notes that the Jacuzzi needed to be hotter and I AGREE! It is warmer than the pool, but in the night with a breeze it would be nice to have a nice hot pool to sit in and relax after a long day of playing. I guess you could fill up the tub, but then you wouldn't have the few of your private beach. Not a big parking lot for your car, but not a lot of people had one. I loved the fact that we did. We drove to church on Sunday, the Ruins, and into Cancun. Plenty of things to do for all ages! I was there with just my wife. A nice place for just a couple and the family. I would stay there again!
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: April, 2008
This hotel offered a very relaxing experience. The beach was beautiful and clean. It was never crowded. The food was great and the shows in the evening were very funny. It was close enough to town to take a leisurely stroll every day (about 15 min.). The staff was very friendly and helpfull.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: April, 2008
The hotel was a good experience. This was our first all-inclusive vacation. The Hotel is also starting to try to push Membership (Timeshare). Don't waste your time!
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: April, 2008
The landscaping around the hotel was absolutely gorgeous. The food was somewhat of a disappointment in variety compared to the other all-inclusives we've tried. The staff was very friendly, but we were let down when continually told that we couldn't partake in ANY water activities due to the choppy waters. Granted, this wasn't their fault, but they were pretty unorganized when trying to decipher the conditions each day. It's a quick walk to downtown Playa del Carmen, so that was nice.
 
From: terri, Chicago, IL
Date of Stay: March, 2008
We love everything about The Reef Palyacar, except for the reserved staff. The staff were polite, helpful, and friendly, but not very exciting. They were so reserved and never brought any excitement to the bar, restaurants, by the beach, pool, etc.. It seems they could have really worked a little harder to liven things up. That's really the only complaint we had. The rooms were clean and we usaully had hot water. The rooms are set in a jungle type atmosphere, which was really neat, except the birds always woke us up around 6:00am. The food was great, even the buffet. The drinks were good and the beer was cold. The beach was fantastic and the water was warm. The pool water was a little cool, but once you got moving it was fine. The nice thing about this hotel is the short distance to Playa del Carmen. You could take a 10 minute walk or a short taxi ride for $5.00. If the staff were livlier, I would recommend this hotel to friends, but overall, at least for our group of 30 somethings, the atmosphere was dull.
 
From: Kim, Milwaukee, WI
Date of Stay: March, 2008
The Reef Playacar in Playa Del Carmen Mexico was overall a good experience. The staff was very nice and for the most part helpful although sometimes communication is difficult. The food was good, the beach was the best in my opinion in that area but not as big as I'm sure it was at one time. It was close to the town of Playa Del Carmen (within walking distance if you wanted). The walk was in a gated community and felt very safe even if you were walking in the evening. My issues regarding the resort are: the first morning there after arrving we had no hot water, actually no water came out when turning to hot. That was resolved by the end of the day however. Also water pressure was just an issue in general since our toilet plugged the next day and needed maintenance. The other issue is if you need internet access it's on and off. They say they have wireless available but it didn't work well. They have computers in the lobby area that you can use with a prepaid access card but it was hit and miss to get them to log in. There are also no beach front room but this resort is set in a more jungle type setting which was nice once you get used to it. They do have a wonderful spa and probably had the best massage I've ever had. Overall (aside from the minor issues) I would recommend this resort to family and friends. It's always important to remember when traveling outside of the US certain things are going to be different no matter where you go.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: March, 2008
This was our frist trip to Mexico so we were unsure what to expect. The Reef was a nice treat. Clean and tucked in the jungle this is a good place for the family to stay. The staff was friendly and the food was good. The beach was nice and had great waves. We would stay here again.
 
From: William, Salt Lake City, UT
Date of Stay: March, 2008
The Reef Playacar-All Inclusive was a nice hotel and very reasonable. A good three star establishment and well worth the cost. The rooms were comfortable, except the maid subbed a queen sheet on a king bed twice. The only problem is in design, the atrium's in each building act as a chamber and sound echoes through the doors. The food is very bland, ask the waiters for some hot sauce and they bring a very tasty blend of chilies and oil. The Italian restaurant was the best of the food services facilities. We were there to dive and the dive shop was very competent. Diving was well organized, although they had divers of mixed skills, the divemasters took those that used a lot air to the surface and those of us that still had plenty of air were able to dive our computers.
 

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