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Sandos Caracol Beach Spa and Resort Playa del Carmen

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Sandos Caracol Beach Spa and Resort Playa del Carmen
User Rating
2.7
out of 5
Sandos Caracol Beach Spa and Resort Playa del Carmen [edit info]
Carretera Cancún, Chetumal, Km.295
Playa del Carmen, Mexico
Amenities:Business Center, Room Service, High-speed Internet, Fitness Room, Restaurant, Parking, Swimming pool, Handicap Accessible, Concierge, Tour Desk, Massage / Beauty Centre, Bar / Lounge, Gymnasium, 24 Hour Reception, Babysitting / Child Services, Air Conditioned, Non-Smoking Rooms, Tennis Courts, Golf Course, Housekeeping, Currency Exchange, Medical Assistance Available, Safe-Deposit Box, Sauna, Security Guard, Mini Bar, Cable / Satellite TV, Wake-up Service, Hair Dryer, Complimentary Toiletries, TV, Laundry service
Description:Location.
  • The Sandos Caracol Eco-Resort & Spa All Inclusive is located in Playa del Carmen, Quintana Roo, Mexico.
  • Less than three kilometers from Playa del Carmen
  • Less than three kilometers from 5a Avenida
  • Less than 15 kilometers from Xcaret Park

Hotel Features.
  • Restaurants
  • Outdoor adult and children's pools
  • Kids' Club

Guestrooms.
    Minibars
  • Sofa beds
  • Cable television
Description:
Location.
  • The Sandos Caracol Eco-Resort & Spa All Inclusive is located in Playa del Carmen, Quintana Roo, Mexico.
  • Less than three kilometers from Playa del Carmen
  • Less than three kilometers from 5a Avenida
  • Less than 15 kilometers from Xcaret Park

Hotel Features.
  • Restaurants
  • Outdoor adult and children's pools
  • Kids' Club

Guestrooms.
    Minibars
  • Sofa beds
  • Cable television
Overview:
Check In Time - 3 p.m.
Check Out Time - 12 p.m.
Credit card required
Floors - 3
Guestrooms - 1000
Minimum check-in age - 18
Photo identification required
Tour assistance
24-hour front desk
Location Description:
PLAYA DEL CARMEN 3.25 KM
Rooms:
Standard Ocean View-One king bed or two double beds. 33 square meters. In one of 11 three-story buildings surrounding the pool. Ocean view. Sofa bed. Desk. Fireplace. Cable TV. Telephone. Wake-up calls. Clock radio. Hair dryer. In-room safe. Minibar. Shower only. Windows that open. Ceiling fan. Complimentary bottled water.

Standard Room-One king bed or two double beds. 33 square meters. In one of 42 three-story buildings throughout the property. Furnished balcony with garden, pool, or jungle views. Sofa bed. Desk. Fireplace. Cable TV. Telephone. Wake-up calls. Clock radio. Hair dryer. In-room safe. Minibar. Shower only. Windows that open. Ceiling fan. Complimentary bottled water.

Deluxe Room-One king bed. 41 square meters. In one of 42 three-story buildings throughout the property. Furnished balcony with garden, pool, or jungle views. Sofa bed. Desk. Fireplace. Jetted tub. Cable TV. Telephone. Wake-up calls. Clock radio. Hair dryer. In-room safe. Minibar. Shower only. Windows that open. Ceiling fan. Complimentary bottled water.

Junior Suite-One king bed. 50 square meters. Third floor in one of 42 three-story buildings throughout the property. Furnished balcony with garden, pool, or jungle views. Separate living room with sofa bed. Desk. Fireplace. Cable TV. Telephone. Wake-up calls. Clock radio. Hair dryer. In-room safe. Minibar. Shower only. Windows that open. Ceiling fan. Complimentary bottled water.

Standard Select-Two queen beds or one king bed. Furnished balcony with pool, garden, or jungle views. Located in three-story villa. Satellite TV, alarm clock radio, telephone. Coffeemaker. Minibar with mineral water, fruit juices, soft drinks, and beer (restocked every day). Bathroom with shower stall, hair dryer, VIP amenities and vanity mirror. Bathrobes and slippers. Pillow menu. Air conditioning. Ceiling fan. Iron and ironing board. In-room safe.


Select rooms include access to two private pools (one for children), private snack bar, private kids' club, and a private club house on the beach with appetizers, drinks, and complimentary Internet access.

Deluxe Select-One king bed and a double sofa bed. Furnished balcony with pool, garden, or jungle views. Located in three-story villa. Satellite TV, alarm clock radio, telephone. Coffeemaker. Minibar with mineral water, fruit juices, soft drinks, and beer (restocked every day). Bathroom with shower stall, jetted tub, hair dryer, VIP amenities and vanity mirror. Bathrobes and slippers. Pillow menu. Air conditioning. Ceiling fan. Iron and ironing board. In-room safe.


Select rooms include access to two private pools (one for children), private snack bar, private kids' club, and a private club house on the beach with appetizers, drinks, and complimentary Internet access.

Junior Suite Select-One king bed. Furnished terrace with spa tub and pool, garden, or jungle view. Located in three-story villa. Living area with sofa bed. Satellite TV, alarm clock radio, telephone. Coffeemaker. Minibar with mineral water, fruit juices, soft drinks, and beer (restocked every other day). Bathroom with shower stall, hair dryer, VIP amenities, and vanity mirror. Bathrobes and slippers. Pillow menu. Air conditioning. Ceiling fan. Iron and ironing board. In-room safe.


Select rooms include access to two private pools (one for children), private snack bar, private kids' club, and a private club house on the beach with appetizers, drinks, and complimentary Internet access.

Check-in:
3:00 PM
Check-out:
12:00 PM
Transportation:
From Cancún International Airport:
Approximate distance to the hotel is 72 kilometers.
Attractions:
Playa del Carmen - 3.25 kilometers
5a Avenida (Fifth Avenue) - 3.25 kilometers
Xcaret Park - 14.5 kilometers
Xel Ha Park - 50.0 kilometers
Facilities:
Umbrella, Sauna, Wedding services, Concierge desk, Event catering, Swimming pool - outdoor, Pool table, Audiovisual equipment, Supervised child care/activities, Hair salon, Business center, Arcade/game room, Shopping on site, Massage-treatment room, Patio, Steam room, Nightclub, Parking (Complimentary), Spa services on site, Babysitting or child care, Security guard, Restaurant(s), Clubhouse, Dry cleaning service, Kids' activities, Safe-deposit box, Poolside bar, Gift shop or newsstand, Suitable for children, Swim-up bar, Fitness equipment, Beauty services, Computer rental, Spa Tub, Medical assistance available, Room service (24 hours), Use of nearby fitness center (complimentary), Swimming pool - children's, Bar/lounge, Health club
Room Facilities:
Cable/satellite TV, Minibar, Hair dryer, Smoking rooms, Television, Wheelchair accessible, Air conditioning, Extra towels/bedding, Telephone, Private bathroom, In-room safe, Fireplace, Ceiling fan, Clock radio, Desk, Climate control, Sofa bed, Window opens, Rollaway beds, Cribs (infant beds) available, Bottled water in room (complim, Direct-dial phone, Access via exterior corridors, Electronic/magnetic keys, Extra towels/bedding in room, Makeup mirror, Shower only, Housekeeping, Iron/ironing board (on request, Handheld shower, Wake-up calls, Complimentary toiletries
Description:
Please note, maximum occupancy in rooms is as follows:

Standard Room: three adults and 1 child or two adults and two child only
Deluxe Room: Three adults and one child or two adults and one child only
Junior Suite: three adults and two child or two adults and two child
Overview:
Sandos Caracol Beach Resort & Spa recently re-opened with new spacious facilities that perfectly integrates in its natural surroundings. The Mayans chose one of the most ideal spots in the world to develop their culture. This outstanding resort is on a large tract of land alongside an exotic jungle, surrounded by luxurious vegetation, where you can discover all the beauty of the Mexican Caribbean.

Guest are granted with an ideal opportunity to combine culture and fun in an incomparable setting.
Location Description:
The stunning beaches stretch for miles and offer the perfect opportunity for scuba diving with a huge variety of colorful fish. Sandos Caracol Beach Resort & Spa features a modern 1,600 m2 spa that includes a sauna and thermal bath circuit.

The Sandos Caracol Beach Resort and Spa is surrounded by beautiful white sandy beaches, unique vegetation including cenotes, mangroves and natural lagoons.

The hotel offers activity programs with the team of entertainers including; guided walks, darts, petanque, table tennis, dance classes, billiards, football, basketball, aerobics, beach activities, pool games and water aerobics.
Rooms:
Maximum capacity 3 adults and 1 child or 2 adults and 2 children per room.

Standard Room - Two queen-size beds or one king-size bed. Views to the garden, pool or jungle.
Maximum occupancy of 4 people: 3 adults and one child or 2 adults and 2 children only.

Deluxe Room - Two queen-size beds or one king-size bed.
Maximum capacity of 3 adults and one child or 2 adults and 2 children.
Additional sofa bed available.

Junior Suite Room - Maximum capacity of 3 adults and one child or 2 adults and 2 children. The room includes a king-size bed, a lounge area with double sofa bed and a terrace with views of the garden, jungle or pools. There is an outdoor Jacuzzi on the terrace.
Dining:
Sandos Caracol Beach Resort and Spa offers a variety of restaurant options from where to chose:

La Laguna(Main Restaurant): International Buffet.
Las Mascaras(Buffet Restaurant): International and Mexican Buffet.
La Riviera: Restaurant featuring à la carte Mediterranean specialties and a salad buffet, reservation required.
El Gaucho: Grill/Steak house, à la carte with salad buffet, reservation required.
El Templo: Oriental Restaurant with à la carte service, reservation required.
La Toscana: Italian Buffet Restaurant featuring Italian specialities.
Check-in:
15:00
Check-out:
12:00
Cancellation Policy:
Cancellation Policy: If cancelled up to 3 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy: All children are welcome.
One child under 12 years stays free of charge when using existing bedding.
Up to two further children under 12 years are charged 25 % of the room stay per night when using existing bedding.
One older child or adult is charged 42.5 % of the room stay per night when using existing bedding.
Maximum capacity of extra beds/babycots in a room is 1.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: VAT is included.
Service charge is included.
City/tourist tax is included.

Internet: Wired internet is available in the entire hotel and costs USD 5.00 per 30 minutes.

Meal Plan: Buffet breakfast is included in the room rate.

Parking: Free private parking is possible on site.

Pets: Pets are not allowed.

The hotel reserves the right to pre-authorise credit cards prior to arrival.
Transportation:
Sandos Caracol Beach Resort & Spa recently re-opened with new spacious facilities that perfectly integrates in its natural surroundings. Strategically situated a short distance from Playa del Carmen and close forty-five minutes from Cancun International Airport.
Comments:
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Facilities:
Parking, Restaurant, Bar, 24-Hour Front Desk, Garden, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Free Parking, Safety Deposit Box, Luggage Storage, Shops in Hotel, Airconditioning
Activities:
Tennis Court, Sauna, Fitness Centre, Golf Course (within 3 km), Fishing, Solarium, Spa & Wellness Centre, Massage, Children's Playground, Billiards, Table Tennis, Windsurfing, Jacuzzi, Canoeing, Turkish/Steam Bath, Diving, Hammam, Snorkelling, Outdoor Swimming Pool
Services:
Babysitting/Child Services, Laundry, Barber/Beauty Shop, Internet Services, Currency Exchange, Souvenirs/Gift Shop, Car Rental, Tour Desk, Ticket Service
Description:

Set on a magnificent stretch of white sand beach and adjacent to an exotic jungle with natural lakes, indigenous vegetation and rare species of wildlife, this exquisite hotel allows you to discover the beauty and serenity of the Mexican Caribbean. The archaeological sites of Tulum and Chichen Itza and the ecological parks of Xcaret and Xel-Ha can be visited on a day trip from the resort, whilst the tapas bars and tequilerias of Playa del Carmen are just a 10-minute drive away. The nearest golf course is 12 kilometres and the airport is a 40 minute drive.

Overview:

4 swimming pools, 2 children’s pools, tennis courts, gym, sauna, steam room and whirlpool, volleyball, basketball, water-sport centre, diving club, billiards, archery, darts and water polo.


Wining, dining & entertainment La Laguna main restaurant, El Bandito Mexican buffet, Italian buffet, 3 a la carte restaurants, La Riviera Mediterranean restaurant, El Gaucho grill, oriental restaurant, beach snack bar, pool snack bar and 10 bars and a disco. Activities and entertainment includes guided walking tours, language lessons, cabaret shows, music halls and theme nights. For children, there’s a mini-club, mini-disco and day and evening activities.There is Bar & Coffee bar “Las Mascaras” with live music from 07.00pm onwards , “La Jungla” Snack – Bar (at Select pool) with nightly live music and 24 hour service. The “Sports Bar” (adjacent to the theatre) open as from 10.00am


Other amenities Internet facility, laundry, shops, exchange facility, photo shop and car rental.


All Inclusive Breakfast (07:00–10:30), lunch (12:30–15:00) and dinner (18:30-22:00) in La Laguna restaurant; a la carte dining options (with reservation); a wide variety of snacks (12.00-07.00 at selected outlets), soft drinks and locally produced alcoholic drinks (24 hours at selected outlets); use of sports facilities and non-motorized water-sports.

Description:
The Sandos Caracol Beach Resort and Spa is an all-inclusive hotel located on a long stretch of white-sand beach. The property features 778 guestrooms and a full-service spa. Cancun International Airport is 45 minutes away. Local attractions include the village of Playa del Carmen (15 minutes away) and downtown Cancun (an hour away). Free shuttle service is available to Playa del Carmen four times a day.

The all-inclusive features include all meals (24 hours), unlimited domestic beer, sodas, house wine, domestic and international cocktails, in-room mineral water, sodas, and beer (in the minibars), six restaurants (three buffets and three a la carte restaurants: steakhouse, an Asian specialty restaurant, and a Mediteranean specialty restaurant), and eight bars. The property also offers tennis courts and equipment (on a first-come, first-serve basis; proper attire required), three swimming pools, non-motorized watersports (lessons not included), snorkeling gear, scuba diving lessons in the pool, a fitness center, sauna, whirlpool, daily activities program (walking tours, boccia, table tennis, language lessons, dancing lessons, billiards, basketball, aerobics, pool games, beach volleyball, and more), kids' club and activities, children's pools, a playground, kids' disco, nightly entertainment, and no cover charge at the disco.

Charges apply for arts and crafts, babysitting services, massages, beauty parlor, golf, laundry services, medical services, Internet, scuba and snorkeling trips, and sightseeing excursions.

Guestrooms feature air-conditioning, hairdryers, ceiling fans, satellite TV, alarm clocks, minibars (restocked every other day), safes, and balconies.
Overview:
The Sandos Caracol Beach Resort and Spa is an all-inclusive hotel located on a long stretch of white-sand beach, approx. 40 miles from Cancun International
Check-in:
1500
Check-out:
1200
Description:
Located in Playa del Carmen on the Mayan Riviera, only 45 minutes from Cancún, the Sandos Caracol Beach Resort & Spa is a luxury accommodation perfect for those who wish to spend a fantastic vacation or an unforgettable honeymoon surrounded by the splendid beauty of the Mexican Caribbean. This sumptuous resort lies between the edge of an exotic jungle with natural lagoons, and a long stunning beach of white sand. This unbeatable location, perfectly integrated in the natural surroundings, offers the possibility of practicing a number of water sports, and the hotel itself offers its own water sport center with windsurfing, sailing and canoing lessons. From the Sandos Caracol guests will also be able to discover the rich historic value of the nearby archaeological sites of Tulúm, Cobá or Chichen Itzá. The Sandos Caracol Beach Resort & Spa offers several facilities that include a 17222.1 sq ft spa, fully equipped gym with classes including yoga, spinning, Tai Chi and Pilates, 6 different restaurants, several snack and lounge bars, 2 pool bars, 2 tennis courts, 3 outdoor swimming pools, entertainment program for children and adults, and many others.
Cancellation Policy:
in case of no show or late cancellation first night will be charged
Facilities:
Free parking, Rent a car in the hotel, Baby sitter, Children's mini club, Internet/Email services, Discotheque, Entertainment program, Snack bar, Lounge bar, Pool bar, Restaurants, Laundry service, Shops in the hotel, Beauty salon, Currency exchange, Front desk - 24 hour, City tour, City maps, Tourist information, Luggage room, Outdoor swimming pool, Children swimming pool, Tennis court, Table tennis, Billiards / Snooker, Basket ball, Aerobics, Fitness room, Sauna, Steam bath, Massages, Medical service, Air conditioning, Room terrace, Hairdryer in room, Safe, Mini bar, Telephone, Radio, Satellite TV, Writing desk, Theatre, Fan
Description:
Sandos Caracol Beach Resort & Spa is the ideal place for couples and families in love with nature, located on the exclusive Mayan Riviera 10 minutes away from the charming village of Playa del Carmen and at a 40 minute drive from Cancun International Airport. Suites in seventy-eight 3-storey buildings and lies on an extensive natural area at the edge of an exotic jungle surrounded by mangroves and natural lagoons where you will discover all the beauty that the Mexican Caribbean has to offer. Its comfortable guest rooms and its variety of day and night activities allows its clients to enjoy of the most wonderful vacations. Furthermore, it counts with several a la carte and buffet restaurants, in order to provide its clients a huge variety of dishes to be tasted, as well as its numerous cocktails and drinks. And, for the most demanding and selective clients, the Sandos Select Club was created to offer premium beverages, VIP services, private areas and more! Sandos is unforgettable!
Location Description:
Sandos Caracol Beach Resort & Spa is located on the exclusive Mayan Riviera 10 minutes away from the charming village of Playa del Carmen and at a 40 minute drive from Cancun International Airport.
Facilities:
Room Service (Limited), Fishing, Telephone, Business Center, Concierge Services, 24 Hour Front Desk, Pool, Safe Deposit Box, Restaurant on site, Fitness Center
Description:
The Mayans chose one of the most ideal spots in the world to develop their culture. We have followed their example by positioning the Sandos Caracol Beach Resort & Spa on a large tract of land alongside an exotic jungle, surrounded by luxurious vegetation, where you can discover all the beauty of the Mexican CaribbeanOur hotel recently re-opened with new spacious facilities. We are strategically located a short distance from Playa del Carmen, and close to Cancun International Airport. We offer many facilities such as a modern 1,600 m2 Spa: including a sauna and thermal bath circuit,.
Facilities:
Bar, Gym, Jacuzzi, Restaurant(s), Sauna, Swimming Pool, Tennis Court(s)
Description:
The Mayans chose one of the most ideal spots in the world to develop their culture. We have followed their example by positioning the Sandos Caracol Beach Resort & Spa on a large tract of land alongside an exotic jungle, surrounded by luxurious vegetation, where you can discover all the beauty of the Mexican CaribbeanOur hotel recently re-opened with new spacious facilities. We are strategically located a short distance from Playa del Carmen, and close to Cancun International Airport. We offer many facilities such as a modern 1,600 m2 Spa: including a sauna and thermal bath circuit,.
Overview:
Sandos Caracol Beach Resort & Spa is located on a large tract of land alongside an exotic jungle, surrounded by luxurious vegetation, where you can discover all the beauty of the Mexican Caribbean.

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User Reviews:
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2008
The only positives for this property were that the rooms were clean, and we met a lot of nice people from around the globe. Beyond that, this place had the worst food options we've ever experienced. Yes, there were multiple restaraunts on the property, but the quality and options was horrible. The steak house had really bad , chewy cuts of meat. The service was poor. Of the four orders we placed, the staff delivered one correctly. The Asian restaraunt served Chinese & Japanese food, but it was lukewarm, and soggy with no flavor. The Italian buffet was a viable option, but served ice, cold red wine. The red wine in the bottles were topped with bubbles; a sure sign of poor quality. The swimming pools were warm to hot and filthy. The main pool was almost as hot as the 88 degree plus temperature outside, and the bottom coated with dirt. The "select" pool was the same - warm, cloudy and dirty. I stopped getting in the pool after the second day because of what I saw floating in the water through my goggles; it made my stomach churn. Though we were able to avoid the timeshare sales pitch, we were often given conflicting instructions from many staff memebers on amenities, perks for staying and offers. Finally, I don't blame the resort for mosquito's but they didn't do enough to eliminate them. Our first night at the resort we were eaten alive. After spending 14 on a bottle of "OFF", we were able to survive the rest of our trip with the purchase of an additional bottle of repellent and lotion to ease the sting and itch. For those of you with children - the Kids Club was filthy and we did not leave our child there.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2008
The only positives for this property were that the rooms were clean, and we met a lot of nice people from around the globe. Beyond that, this place had the worst food options we've ever experienced. Yes, there were multiple restaraunts on the property, but the quality and options was horrible. The service was poor. Of the four orders we placed, the staff delivered one correctly. The Asian restaraunt served Chinese & Japanese food, but it was lukewarm, and soggy with no flavor. The Italian buffet was a viable option, but served ice, cold red wine. The red wine in the bottles were topped with bubbles; a sure sign of poor quality. The swimming pools were warm to hot and filthy. The main pool was almost as hot as the 88 degree plus temperature outside, and the bottom coated with dirt. The "select" pool was the same - warm, cloudy and dirty. I stopped getting in the pool after the second day because of what I saw floating in the water through my goggles; it made my stomach churn. Though we were able to avoid the timeshare sales pitch, we were often given conflicting instructions from many staff memebers on amenities, perks for staying and offers. Finally, I don't blame the resort for mosquito's but they didn't do enough to eliminate them. Our first night at the resort we were eaten alive. After spending * on a bottle of "OFF", we were able to survive the rest of our trip with the purchase of an additional bottle of repellent and lotion to ease the sting and itch. For those of you with children - the Kids Club was filthy and we did not leave our child there.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2008
would not go back! not worth the money. lot's i mean lot's of" mosquitos". never able to eat dinner at cousines by 8:00 a.m. reservations were full. tried earlier and still no luck. only 1 snack bar remains open. there is no room service. ocean access was man made lots of rocks. this hotel is good for those who are looking for pools and do not want to leave the resort,
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: May, 2008
After an 6 hour flight. You're made to sit and schedule a tour for Timeshare deal. Not enough towels in room (didn't washed enough was over heard in spanish) Pillows were way over stuffed. Bed was hard. Jacuzzi tub 1/2 the jets worked, low water pressure took forever to fill. Breakfast was decent. Skip the over rated attempts to fine cuisine in evening. Wait staff was either poorly staffed and/or poorly trained to manage speciality restaurants with reservations. Tempura at asian bistro was like a sponge and tasteless. Walked out after deal with a combative staff. I saw 3 people walk out when food was served to them. We complained to Manager who wrote it on a 2" piece of paper. Nothing was ever resolved. If you like to spend money and get nothing in return -this is your place. I'll go else where.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: January, 2008
Me and my husband went on vacation to Sandos Caracol, this January. We stayed there for a week. I'm the kind of person that always reads reviews before actually traveling. The reviews were both good and bad and so i didn't know what to expect. After i came back from Sandos Carcol, i can honestly say, that 1) Their food is amazing( especially La Riviera, and El Gaucho) Those are the 2 of the 3 ala catre restaurants. Besides all of their restaurants have an amazing variety of food and deserts. Ther are like 9 bars, 4 swiming pools, that is inlcuding the select club pool. The territory is huge, and amazingly they do an excellent job keeping it clean. The rooms are great, some even have jacuzzi inside or on the balcony. Every night there is a live entertainment shows. During the day, this same entertainment team creates activities on the beach and around pool area. The only negative is the beach, because its rather rocky.... but this resort does provide a FREE shuttle to Playa Del Carmen, every day almost every hour. THe ride is literally 7 minutes in an air conditioned bus. They drop you off and then pick you up. THere the beack is amazing, the sand is silky and the water is aqua blue. The Spa in the resort is great. We enjoyed this resort and we recommend it to others. Great deal, money wise and a great vacation overall!!!!!
 

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