Sandos Caracol Beach Resort and Spa Riviera Maya Reviews. Compare Deals on 30 Sites

Description:

Sandos Caracol Beach Resort & Spa is the ideal place for couples and families in love with nature, located on the exclusive Mayan Riviera 10 minutes away from the charming village of Playa del Carmen and at a 40 minute drive from Cancun International Airport.This unique environmental 24 hour All Inclusive Beach Resort features 999 guest rooms and Jr. Suites in seventy-eight 3-storey buildings and lies on an extensive natural area at the edge of an exotic jungle surrounded by mangroves and natural lagoons where you will discover all the beauty that the Mexican Caribbean has to offer. Its comfortable guest rooms and its variety of day and night activities allows its clients to enjoy of the most wonderful vacations. Furthermore, it counts with several a la carte and buffet restaurants, in order to provide its clients a huge variety of dishes to be tasted, as well as its numerous cocktails and drinks. And, for the most demanding and selective clients, the Sandos Select Club was created to offer premium beverages, VIP services, private areas and more!! Sandos is unforgettable! Sandos Caracol Beach Resort & Spa is located on the exclusive Mayan Riviera 10 minutes away from the charming village of Playa del Carmen and at a 40 minute drive from Cancun International Airport.

Check-in:

03:00 PM

Check-out:

12:00 PM

Attractions:

2 Pool Bars Sirena and Iguana: Hours of Operation 12.00 to 24.00
Days of Operation All days of the week
Bar La Plaza: Hours of Operation 17.30 to 07.00
Days of Operation All days of the week
Type of Food Served Snacks from 22.30 to 07.00
Beach Bar: Hours of Operation 10.30 to 22.00
Days of Operation Lounge and or Bar Description Bar and waiter service
Beach Snack: Hours of Operation 10.30 to 17.00
Days of Operation All days of the week
Type of Food Served Continental breakfast 10.30 to 12.00 Snacks 12.00 to 17.00
CHICHEN ITZA: 133 miles north to the property
COBA: 70 miles north to the property
CONVENTION CENTER: 50 miles North to the property
Discotheque: Hours of Operation 23.00 to 02.00
Days of Operation Lounge and or Bar Description Disco over 18 years
El Gaucho: Hours of Operation
19.00 to 20.00 20.00 to 21.30
Days of Operation All days of the week
Type of Food Served Grill and Steakhouse with salad and dessert bar
Restaurant Description A la carte restaurant Steak house casual dress code no bathing suits
El Templo: Hours of Operation 18.30 to 20.00 20.00 to 21.30
Days of Operation All days of the week
Type of Food Served Oriental cuisine
Restaurant Description A la carte restaurant Oriental cuisine casual dress code no bathing suits shirt shoes and long pants r
HOSPITEN: 3 miles South to the property
La Cafeteria: Hours of Operation 18.00 to 24.00
Days of Operation All days of the week
Lounge and or Bar Description Bar service
La Laguna: Hours of Operation 07.00 to 10.30 12.30 to 15.00 18.30 to 22.00
Days of Operation All days of the week
Type of Food Served International buffet
Restaurant Description Buffet restaurant international menu casual dress code no bathing suits shirt and sho
La Riviera: Hours of Operation 18.30 to 20.00 20.00 to 21.30
Days of Operation All days of the week
Type of Food Served Mediterranean specialties with salad and dessert bar
Restaurant Description A la carte restaurant Mediterranean cuisine casual dress code no bat
LA SALLE UNIVERSITY: 38 miles North to the property
La Toscana: Hours of Operation 18.30 to 22.00
Days of Operation All days of the week
Type of Food Served Italian buffet
Restaurant Description Italian Buffet casual dress code no bathing suits shirt shoes and long pants required
Las Mascaras: Hours of Operation 08.00 to 10.30 12.30 to 15.00 18.30 to 22.00
Days of Operation All days of the week
Type of Food Served International and Mexican buffet
Restaurant Description Buffet restaurant with air conditioning Mexican menu casual dress code no
Lobby Bar: Hours of Operation 10.30 to 24.00
Days of Operation All days fo the week
Lounge and or Bar Description Cocktail and Lobby Bar
Lounge Bar: Hours of Operation 12.00 to 24.00
Days of Operation All days of the week
Lounge and or Bar Description Piano bar
Sports Bar: Hours of Operation 22.30 to 02.00
Days of Operation All days of the week
Lounge and or Bar Description Bar service
Swim up Bar: Hours of Operation 10.30 to 18.00
Days of Operation All days of the week
Lounge and or Bar Description Bar service
TULUM: 35 miles South to the property
XCARET: 12 miles South to the property

Facilities:

24 Hour Front Desk, Business Center, City Center, Concierge, Fitness Center or Spa, Free Parking, Laundry/Valet Services, Lounge, Parking, Pool, Restaurant, Room Service, Safe Deposit Box, Telephone

Description:

The hotel is ideal for couples, families and nature enthusiasts. The air-conditioned hotel comprises 78 country houses with a total of 996 rooms. They are situated on extensive grounds on the edge of the exotic jungle. The accommodation is comfortable and various facilities such as restaurants, a bar, a nightclub, a theatre and many sports and leisure options are available. Guests may additionally make use of the laundry service. Younger guests may enjoy letting off steam in the kids' club. Use of a car park and garage is also available.

Facilities:

Bar, Buffet breakfast, Connected rooms, Garage / Carpark, Handicapped facilities, Laundry service, Luggage room, Money exchange, Non-smoking rooms, Restaurant, Swimming pool, Tennis Court

Room Facilities:

Air conditioning, Hair dryer, Mini-Bar / Fridge, Private bathroom / Shower, Safety deposit box, Satellite TV channels, Telephone, Terrace/Balcony

Description:

The hotel is ideal for couples, families and nature enthusiasts. The air-conditioned hotel comprises 78 country houses with a total of 996 rooms. They are situated on extensive grounds on the edge of the exotic jungle.

The accommodation is comfortable and various facilities such as restaurants, a bar, a nightclub, a theatre and many sports and leisure options are available. Guests may additionally make use of the laundry service. Younger guests may enjoy letting off steam in the kids' club. Use of a car park and garage is also available.

Facilities:

Air-conditioned in common, Bar-s, Car Park, Fresh Water Pool, Garage, Laundry Service, Restaurant - non-smoking, Restaurant -s

Description:

More details from:

User Reviews:

From: alison, new york

Date of Stay: September, 2007

This hotel was great. Rooms were good, areas and offer was huge. The service was fantastic. Talking about food, the variety and the quality were at a 5 stars resort level. Great value for money. We will come back this winter!!

From: Reviewer has requested to be kept anonymous.

Date of Stay: August, 2008

Was rated 5* by First Choice, would say more like 2-3*. First room smelt damp, was very dark, had safe hanging off wall. Exchanged to a much nicer room, although shower was only a trickle. Would have appreciated coffee making equipment in room. Had clothes stolen both, from inside room and outside off balcony, actually saw member of ground staff steal knickers off line !! Reported, but management didn't take seriously. Food was adequate, I'm a vegetarian, not much hot options, so salad most of time, my husband eats meat, his complaint was that it was barely warm. Entertainment was ok, bit like Butlins in the jungle !! Would have preferred more of the live band in the Piano Bar, as this made for a good atmosphere and dancing, but in 2 week stay only happened 3 times and finished at 9.30. Good point was that all staff were lovely (apart from knicker thief !!(> Pleasant stay but wouldn't visit again.

From: Kimberly

Date of Stay: June, 2008

Upon arrival, we were swarmed by the "concierge." In reality, they are the sales team and apparently work on commission. They were quite aggressive and time consuming because if you need a cab, the bellhop is given a signal to wait until the sales person has a word with you, making you a captive audience. You're told, "it's going to take awhile," and then comes the hard sell; excursions, a 40%-50% savings on future stays, etc. The truth is, there are about 25-30 cabs waiting only steps away, but out of sight, of the hotel entrance and those cabs aren't called until the bellhop is told to do so. Had we eaten at a hospital cafeteria, it would have far surpassed what was offered. The food was bland at best and frankly, the worst food I'd ever eaten in a hotel, and I travel a lot. This was a most unpleasant experience, unless you like to drink to excess, I can't see the appeal of this place whatsoever and certainly won't be back. Furthermore, as a travel writer, I'm making sure to include this bit in any future articles. Thank you for the chance to leave comments.

From: Wayne

Date of Stay: February, 2008

It was a wonderful 5 days and we would & plan to return.

From: Sneha

Date of Stay: January, 2008

Overall, my experience at the hotel was positive. The only major complaint that I have is the food. As a vegetarian, there weren't that many options for me, they should be more accommodating. The food was not that healthy.

From: Surya

Date of Stay: January, 2008

This hotel almost ruined our vacation. Sheets were dirty but were never changed despite our request. Toilet seat and lid fell off numerous times but we were not given a new room, just fixed poorly each time. Restaurants were dirty, and the food was recycled from meal to meal and not good. The beach was poorly maintained. We did not receive the number of towels we requested despite our requests.

From: Catherine

Date of Stay: January, 2008

We were wowed by this hotel. Large grounds with several pools and bars to choose from, yet felt small and easy to Navigate. The food was very good for mass produced fare. Service was excellent. Our room was large and comfortable with marble on the floors and in the bathroom. This allowed parents with small children to "play dumb" and frequent this pool anyway. Fortunately most people respected the rule but considering there were about 4 or 5 other pools for parents to choose from- the resort really needed to work harder on ensuring the comfort of those who chose to travel without their kids and enforce this policy at this one pool. The only other negative would be the lack of cleanliness at the tables in the buffet restaurants. These had white tablecloths that got very dirty throughout the meal times and weren't changed. What are tablecloths doing on tables that are, by Nature, going to be used several times in one hour by different parties.

From: Mike

Date of Stay: July, 2007

Nice beach, facilities, entertainment and exceptional staff. Clean everywhere. Not a super luxury resort but definitely one for families and people on a budget who want a very good overall experience. The only reason to avoid this resort is if you expect a Four Seasons experience and would be disappointed with anything less. For the rest of the vacationing public it's fantastic.

From: charlie

Date of Stay: July, 2007

For my first exp. at a all inclusive resort, this was a great deal.

Rating out of 5

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Based on 9 reviews

See 10 Photos	User Rating 3.6 out of 5 See 9 reviews Sandos Caracol Beach Resort and Spa Riviera Maya [edit info] Carreihoteliitera Cancun Chetumal Km.295 Riviera Maya, Mexico
Description:	Sandos Caracol Beach Resort & Spa is the ideal place for couples and families in love with nature, located on the exclusive Mayan Riviera 10 minutes away from the charming village of Playa del Carmen and at a 40 minute drive from Cancun International Airport.This unique environmental 24 hour All Inclusive Beach Resort features 999 guest rooms and Jr. Suites in seventy-eight 3-storey buildings and lies on an extensive natural area at the edge of an exotic jungle surrounded by mangroves and natural lagoons where you will discover all the beauty that the Mexican Caribbean has to offer. Its comfortable guest rooms and its variety of day and night activities allows its clients to enjoy of the most wonderful vacations. Furthermore, it counts with several a la carte and buffet restaurants, in order to provide its clients a huge variety of dishes to be tasted, as well as its numerous cocktails and drinks. And, for the most demanding and selective clients, the Sandos Select Club was created to offer premium beverages, VIP services, private areas and more!! Sandos is unforgettable! Sandos Caracol Beach Resort & Spa is located on the exclusive Mayan Riviera 10 minutes away from the charming village of Playa del Carmen and at a 40 minute drive from Cancun International Airport.
Amenities:	Business Center, Room Service, Fitness Room, Restaurant, Parking, Swimming pool, Handicap Accessible, Concierge, Bar / Lounge, 24 Hour Reception, Air Conditioned, Non-Smoking Rooms, Tennis Courts, Currency Exchange, Safe-Deposit Box, Mini Bar, Cable / Satellite TV, Hair Dryer, Laundry service See more details

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